Step by step complaints procedure
We constantly endeavour to provide the best service to our customers. However, we recognise that very occasionally; we may not get things quite right.
So if you are not happy we would like you to tell us what went wrong so that we can put things right as soon as possible.
We want to:
How & where to complain
If you are not satisfied with any aspect of our service or products, you can tell us in the following ways:
You can call into our office at County Windows, Easton Lane, Winchester, SO23 7RU (we are open Monday to Friday from 9.00 am – 5.00 pm)
You can write to us at the above address, please address your letter to The Customer Complaint Manager, or you can email us. (please link to our firstname.lastname@example.org email)
You can call us on 01962 840780 during our office hours listed above.
How long will it take?
We aim to resolve you complaint right away. When we receive your communication we will reply in writing, within five working days, to tell you:
We aim to resolve all complaints as quickly as possible, but it may take longer if complex.
We will keep you informed regularly, but if you need an update, please call us on 01962 840780 and ask to speak to the person handling your complaint.